PRIVACY AND COOKIE NOTICE

Last updated: June 25, 2025

This Privacy and Cookie Notice provides information on how Promallshop collects, uses, and protects your personal data when you visit our website. By using our services, you agree to the terms outlined below.

1. Data Collection and Use

Promallshop collects your personal data to provide and continually improve our products and services. We may collect, use, store, and transfer different types of personal data about you, including:

• a. Information You Provide: We receive and store data you submit voluntarily, such as your name, contact details, and shipping address, typically during account registration, placing an order, or subscribing to our newsletter.
• b. Information Collected Automatically: We collect data such as search queries, browsing history, and purchase records to understand user behavior and enhance our services.
• c. Information from Third Parties: We may obtain limited personal data from partners such as carriers, payment processors, or advertising providers to fulfill transactions or improve service relevance.

2. Personal Data Protection

Your personal data is controlled by Proxynet Communications Limited, the designated data administrator.

• All databases are secured against unauthorized access.
• Data collected is used for order processing, customer support, and order tracking.
• Necessary data may be shared with third parties such as payment operators to complete a transaction. Data shared is limited to the minimum required.
• We may disclose information to law enforcement or regulatory bodies in accordance with applicable laws.
• Customers retain the right to access, update, or delete their personal data by contacting our customer service.

3. Communication With Clients

Our team may contact you via phone or email:

• To confirm and update you on your order.
• To provide information on new offers or promotions (with your consent).
• To respond to customer service inquiries.

Subscribers to our newsletter receive updates and promotional content until they opt out.

4. Financial Information

Payment data is handled securely by certified third-party payment processors.

• Payment details such as card numbers or billing addresses are processed and stored according to the payment provider’s privacy policy.
• We do not store sensitive financial data ourselves.
• This data is used strictly for transaction processing and fraud prevention.

5. IP Address and Automatically Collected Data

When you access our site:

• Your IP address and browser data are logged.
• This data helps us monitor usage trends, diagnose technical issues, and enhance user experience.
• It is not used to identify users personally and is aggregated for analytical purposes.
• This information also helps us prevent spam and malware.

6. Cookies

Cookies are small files stored on your device to improve user experience

• Cookies track session activity, preferences, and enable core site functionalities.
• We use cookies to understand website traffic and optimize performance.
• Users may disable cookies in browser settings, but this may limit access to certain features of our site.

7. Google Analytics

We use Google Analytics to understand how users interact with our website.

• Google Analytics uses cookies to gather non-identifiable data.
• Logged-in users may be tracked through Promallshop's User ID system for aggregated analysis.
• No personally identifiable information is shared with Google.
• You can learn more or opt out via Google's Privacy Tools or by installing the Google Analytics Opt-out Browser Add-on.

8. Return Policy

At Promallshop, your satisfaction is our priority. If you are not completely satisfied with your purchase, our return policy is designed to be fair, transparent, and globally compliant.

Eligibility for Returns

• Products must be returned within 5 calendar days from the date of delivery.
• Items must be unused, in original packaging, and in resalable condition.
• Certain products, such as software licenses, digital downloads, or customized items, may not be eligible for return.

Return Process

1. Contact our Customer Support via the Contact Us section to initiate a return request.
2. Provide your order number and reason for return.
3. We will provide you with a Return Authorization and shipping instructions.
4. Customers are responsible for return shipping unless the item arrived damaged or defective.

Refund

• Once we receive and inspect your return, refunds will be issued to the original payment method within 10–20 business days.
• Shipping charges are non-refundable unless due to a product error on our part.

Damaged or Defective Items

If you receive a damaged or defective product:

• Notify us within 24 hours of delivery.
• We will offer a replacement after verification.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy and Cookie Notice. Changes will be published on this page and are effective immediately upon posting.

10. Contact Us

For questions related to privacy or data protection, please contact us via the email provided on the Contact Us page.